What is an eBill?
An eBill is an electronic bill that is available for viewing online. It replaces the paper bill you currently receive in the mail.
What are the advantages of receiving an eBill?
By signing up, you can enjoy the following benefits:
• Receive an email when your bill is ready to view.
• Download and print your bill for your records.
• View the same billing information that you would receive in the mail via our secure website.
• Receive the tax bill sooner by eliminating mail delivery.
• Help the environment by saving paper and reducing waste.
• Link directly to online payment options.
How can I sign-up for eBilling?
To sign up to receive eBills, follow these directions:
• Visit cookcountytreasurer.com
• Click on: Sign Up for eBilling link
• Click on: link to create an account
• Complete new account profile and submit
• Reply to email confirming request
Do I have to pay a fee for eBilling?
No. There is no sign-up fee to participate in eBilling.
If I enroll in eBilling, will I continue to receive a paper bill in the mail?
No. When you enroll in eBilling, the County will send you an email when your eBill is available to view online, and you will stop receiving future installment paper bills in the mail.
I just signed up for eBilling, what happens next?
You will receive an email confirmation regarding your new eBilling account and the parcel number(s) you wish to have included in your eNotifications. You will need to respond to this email confirmation within 72 hours to activate your new account. Once you have confirmed and activated your account, you will receive an eNotification each installment when the new eBill is available to view online, plus an email reminder if your taxes become delinquent.
How do I know that a new eBill is available?
Once you sign up for eBilling, you will be notified via email when your next installment bill is available for review online.
I keep records of my paper bills. Can I save copies of my eBill?
The eBilling service will retain five years of eBills in its records. To keep a longer history, you may easily save a PDF copy for your records.
Can I still pay my bill by mail if I receive an electronic bill?
While eBills may not be used to tender payment through the mail or in-person, you may request a duplicate tax bill that can be mailed along with your payment.
Are there other payment options for paying my eBill?
Yes. You may pay your bill with a credit or debit card, or electronic check at cookcountytreasurer.com.
My email address has changed. How do I update my account?
• Sign in to your eBilling account with your current credentials
• Enter new email address twice
• Select “Update” to accept changes
I have forgotten my user name and/or password. What should I do?
Click the “Forgot your password?” link on the Sign In page, enter the email address associated with the account, and click “Submit.” You will receive an email with instructions on how to reset your password.
Do I have to sign up for eBilling to access my property tax information online or to pay my bill online?
No. You can pay online or access your property tax information at cookcountytreasurer.com without being enrolled in eBilling.
Can I have notifications sent to multiple email addresses?
Yes. A Parcel Number can be associated with multiple eBilling accounts. To receive notifications at multiple email addresses, you would need separate accounts for each unique email address.
My mortgage company pays property taxes on my behalf. Can I still sign up for eBilling?
Yes. The eBilling program is for informational purposes and in no way affect your mortgage company’s ability to pay.
Can I opt out of eBilling?
Yes. You may opt out of eBilling at any time by clicking “Unsubscribe” on your account page.
I own multiple properties. Do I need to create individual eBilling accounts for each property?
No. You may enroll up to ten Parcel Numbers under one eBilling account.