"Taking wide advantage of technology, [Maria Pappas] has shepherded the office out of the 19th Century and into the 21st. Taxpayers can pay their bills online or at bank branches. They can get automated answers to tax questions by phoning from home, in the middle of the night if they like, rather than enduring long lines and droopy functionaries. Satellite offices that were rendered obsolete by the advances have been closed, and the payroll has been substantially trimmed. This month, 22 workers were let go….

"Pappas has demonstrated that meaningful budget savings can be achieved without hurting service…."

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